USER: SPRINT RELAY 4085F DIALING 800Znf6-7679 WELCOME TO THE GO VIDEO CUSTOMER SUPPORT CENTER DID U KNOW THAT U CAN GET INFO 24 HOURS A DAY 7 DAY AS WEEK AT WWW.GOVIDEO.COM Q THERE U WILL FIND PRODUCT SPECIFICATIONS ANSWERRS TO FREQUENTLY ASKED QUESTIONS USER MANUALS (ENTERING INFO) IF U WOULD LIKE IT KONW WHAT U CAN RECORD WITH UR DVD RECORDER PLEASE PRESS 1 TO ELARN WHAT KIND OF DISCS SHOLD BE USED ON A SINGLE DECK DVD RECORDER PLEASE PRESS 2 TO LEARN HOW TO CONECT THE R6740 SINGLE DECK DVD RECORDER TO UR TV PLSP RESS 3 TO LEARN WHAT FINALIZING A DISK OPER: press 6 ga USER: DOES PLEASE PRESS 4 IF U WOULD LIKE TO BE WALKED THROUGH UR FIRST DVD RECORDING PLEASE PRESS 5 TO LERN HOW TO COPY UR FIRST VHS TAPE TO DVD WITH THE VR3930 IOR THE VR4940 PLEASE PRESS 6 TO LEARN HOW TO RECORD FROM A CAMCORDER OR OTEHR EXTERNAL VIDEO DEVICE TO THE VR 3930 OR VR 4940 DVD RECORDER PLUS VCR COMBO PLEASE RPESS 7 .... TO REPLAY THIS MESSAGE PLEASE PRESS 1 TO RETURN TO THE PREVIOUS MENU PLEASE PRESS 8 TO GO TO THE MIN MENU PLEASE PRESS 9 TO SPEAK WITH @GO VIDEO REP PLEASE PRESS 0 .... OPER: press 0 ga USER: (PRESSING 0) (ENTERIWHEN LISTNENING TO THE (UNCLEAR TUNER PRESS (MSG SKIPPED) (F) (RECORDING) (HOLDING ..., (M) THANK U FOR CALLNG GO VIDEO MY NAME IS BRENT CAN I START WITH UR LAST NAME PLEASE Q GA OPER: laird ga USER: FIRST NAME Q GA OPER: grant ga USER: K WHATS THE MODEL NUMBER UR CALLING ABOUT TODAY Q GA OPER: it is cinevision dual dvd recorder and vcr ga USER: OK THAT’S NOT THE MODEL NUMBER THE MODEL NUMBER SHOULD BE ON THE FRONT OF THE OWNERS MANUAL GA OPER: I got it from compusa store ga USER: OK UM WELL I M GOING TO NEED A MODEL NUMBER IN ORDER TO ASSIST U GA OPER: ok get me get it hold on it s rv4000 ga USER: OK SO WHAT CAN WE HELP U WITH TODAY Q GA OPER: does it support closed captioning? ga USER: IT IT HAS SUBTITLES NOT CLOSED CAPTIONING CLOSED CAPTIONING IS DONE ONLY BY THE TELEVISION GA OPER: how does it work? i tried to watch dvd movie with cc in it. i can’t figure it out ga USER: U WOULDNT ITS SUBTITLES U TURN THE SBTITLES ON GA OPER: you serious? i have another unit from panasonic and it works both cc and subtitle. why yours won’t work with closed captioning? ga USER: OK THE CLOSED CAPTIONING AGAIN WOULD HAVE TO BE ACTIVATED ON THE TV THE DVD WOULD ONLY SUPPORT SUBTITLES WHICH WOULD HAVE TO BE ACTIVATED ON THAT ALSO THAT IS THE ONLY WAY POSSIBLE GA OPER: let me test another dvd .... i am pretty confirmed it doesnt work with cc at all period. i have cc enable and it still doesnt work! ga USER: U HAVE TO SEND THE SUBTITLES ON FOR THE RV4000 GA OPER: i understand about subtitle but cc is very important too because if you want to record TV show and it doesnt support subtitle...you need cc active...it doesnt work at all... it’s not right. ga USER: THIS UNIT WILL NOT RECORD CLOSED CAPTION IF U ARE TALKING ABOUT RECORDING AS FAR AS PLAYING A DVD THE DVD WOUL HAVE TO HAVE THE CC LOGO ON THE BACK OF THE CASE OR FRONT OF THE DISK IN ORDER FOR THIS UNIT TO PLAY WITH SUBTITLES GA OPER: sigh...i am watching TV news via this unit and cc doesnt work either. i already turn cc on long time ago ga USER: DOES THAT TV CHANNEL SUPPORT CLOSED CAPTION Q GA OPER: yes sir. over 75 percent of all tv shows have cc. how do i get it working. my friend just purchased same unit as i did . he did call your customer service and someone from your company told him that this unit do not support cc period. is that true? ga USER: THE UNIT DOES NOT SUPPOT CC IF U WANT CC TURN THE RV4000 OFF AND U SHOULD GET CLOSED CAPTION WITH IT OFF GA OPER: why did i buy it for ?? i want to use its feature on it rather than using tv direct. this is rip off.. you need to report it to your engineering about it. ga USER: THIS UNIT IS NOT DESIGNED FOR CC THIS IS A DVD RECORDER SLASH VCR THESE UNITS SINCE THEY HAVE A DVD RECORDER IN THEM IT BLOCKS ANY CC FROM PASSING THROUGH IT GA OPER: now you’re telling me more information. i was told that there’s newer model that do support cc. the model is 5940 something under govideo brand. is that true? ga USER: NO MODELS OF OURS AT ALL SUPPORT CLOSED CAPTION GA OPER: can i talk to someone who expert or engineering in it. you are so clueless about it. ga USER: OK I SPECIALIZE IN DVD RECORDERS THERE IS ONLY ME AND ONE OTHER PERSON HERE THAT SPECIALIZE IN THESE UNITS GA OPER: are you going report it to engineering and make sure they improve it in next model aren’t you? ga USER: IF IF ENGINEERING WANTS TO COME UP WITH A UNIT TO RECORD CC UH WE ARE NOT IN THE PROCESS OF DOING SO GA OPER: this is such bad practice in your company. i am sorry but i disagreed with you. it should support cc any way. it even support cable tv and i want to watch tv thru this unit and i can’t because it doesnt support cc even tv have it. it is a joke ga USER: OK WEL I M SORRY TO INFORM U BUT IF U ARE UNGHAPY WITH THE PRODUCT THE ONY THING I CAN REOMEND IS FOR U TO RETURN IT IM SORRY THE UNIT DOES NOT HAVE THE FEATURES THAT U NEED BUT THISIS THE WAY THAT THE UNIT IS DESIGNED GA OPER: it is poorly designed period. i am sure another vendor did better job. i will make sure this message across where everyone will know and not buy your products. trust me. in my manual, it said not to return to store. what should i do with this joke unit. ga USER: OK THE REASON THAT THAT IS PUT IN THERE NOT OT RETURN TO THE STORE IS BECAUSE WE WANT THE CUSTOMER TO CONTACT US FRIST TO SEE IF THERE IS A PROBLEM WITH THE UJIT IN THIS SITUATION THERE IS NO PROBLEM WITH THE UNIT U SARE JUST UNSATISFIED WITH THE FUNCTIONS OF THIS UNIT SO THREFORE IF U WOULD LIKE TO RETURN THE UNIT U MAY GA OPER: know what? i just got it this morning with crowd line at store for an hour and what i get is piece of junk. thanks a lot!! you should have put disclaimer in manual or box that it don’t support cc itself. it would save you a lot of trouble ga USER: OK NO DVD RECORDER WILL RECORD CLOSED CAPTION THIS UNIT IS A GREAT UNIT GA OPER: i doubt. you said it won’t support cc... let say i record tv show and watch it again later on your dvd recorder unit...will it work with cc...i don’t think so...not according to your recent comment ga USER: THAT’S RIGHT IT WOULD NOT RECORD CLOSED CAPTION GA OPER: then its bad designed...it is useless for deaf community... what’s wrong with your company? they need to add that it do not support cc on box!!! ga USER: OK AGAIN LIKE I SAID NO DVD RECORDER WILL LBE ABLE TO RECORD CLOSED CAPTION IF U WANT TO WATCH TV WITH CLOSED CAPTION THE GOVIDEO OR RV4000 MUST BE TURNED OFF GA OPER: you guys need to come up better idea to work around it. i don’t see why it has to be turning off at all. this is first time i really see a piece of junk. i am packing it up right now and will go store.. thanks a lot for wasting a lot of my times. if i find out that your company is only one that doesnt support cc, its bad practice. ga USER: OK THATS FINE BOX IT UP AND TAKE IT BACK IF U ARE NOT HAPPY WITH IT THATS ALL I CAN UH HAVE U DO GA OPER: I will buy different brand...what’s more, if they can support it, your company can do it...Sheesh!!! thank you Brent ...appreciated your time... please report it to engineering about it... please ga USER: I ILL LET THEM KNOW THANK U GA OPER: thank you bye sk USER: OK BYE BYE GA SK OPER: sksk